Quality Commitment Right from the Start
As a
ServAssure Dealer customer, you can be sure of the most professional, knowledgeable, personal dealers in the heating and cooling industry. A
ServAssure dealer can only become part of the
ServAssure Dealer Alliance through a strict application process. Part of this application process includes a review by a board of existing
ServAssure Dealers which consists of site/field inspection, three years of financial statements, service record, etc. Upon acceptance into the
ServAssure Dealer Alliance, each member continues to be reviewed to uphold its commitment to customer satisfaction.
ServAssure Dealer Standards:
The Review Board has a comprehensive set of standards by which
EVERY dealer is reviewed:
- Financial stability
- Uniformed employees
- 24-month money back guarantee
- Provide agreed upon ServAssure Dealer practices
- 24-hour/365 day service, no overtime for contract customers
- The ServAssure Dealer satisfaction guarantee
- Flat rate service pricing - per job pricing, not hourly pricing
- Company vehicle standards
- Consistent sales practices
Excellence in Employee Performance:
Our commitment is to provide excellent service to our customers. All employees of
ServAssure Dealers must abide by the following standards:
- Pre-employment testing
- Clean, well groomed and neat
- Uniformed - company uniform with ServAssure Dealer logo
- Wear a name badge
- Positive attitude
- Be concerned with exceeding the customer's expectations
- Introduce themselves to customer
- Present the customer with a business card
- Ask if they may enter the home
- Place carpet protectors on their shoes or protect customer's flooring
- Confirm customer's needs
- Present price from the flat rate book
- Proceed with service if given authorization
- Clean area when the service is completed
- Present customer with a completed service ticket
- Explain service performed in writing and verbally to the customer
