We Are Proud To Be Part Of The ServAssure Dealer Alliance.

We are proud to be a member of the ServAssure Dealer Alliance - an industry-wide organization dedicated to your total satisfaction. Because of ServAssure, you are guaranteed a rigid standard for customer service. We actually asked our customers what they expect from a home comfort company, and this is what you said:

"I want technicians who know exactly what they're doing, are expertly trained, and understand the latest installation techniques."
"I want technicians who arrive at my house promptly."
"I want to see technicians dressed neatly, cleanly and professionally."
"I want technicians to come up with a precise estimate before beginning any work."
"I want technicians to respect my property and treat my home as if it were their own."

To download the
ServAssure
2-Year Warranty PDF,
click here.

ServAssure listened to your needs, and our goal is to ensure your maximum comfort. Plus, as a ServAssure Dealer, we offer with each installation a 24-Month, 100% Satisfaction, Money-Back Guarantee - backed by our company and the resources of the entire multi-state ServAssure Alliance.

How ServAssure Came to Be

In the 1990s, a group of independent dealers felt that the best way to compete with giant heating and cooling retailers and "big box" stores was to unite as an independent alliance of dealers. The concept was to remain an independent dealer yet be part of a more powerful group. After meeting for approximately a year and hammering out such things as dealer standards, agreements, name, logo etc. - as well as conducting extensive consumer focus groups - the ServAssure Dealer Alliance was born in 1998. Since that time the group has grown and made significant strides in launching the program, continuously working harder to serve its customers better.

Who is MAX?
MAX, our mascot (or should we say, our MAXcot?), represents the maximum comfort you receive when doing business with a ServAssure Dealer like us. When you see MAX, you're assured of our pledge to provide quality service and total satisfaction.

The standards by which every dealer is reviewed in order to join and remain part of the ServAssure Alliance:

Financial stability
Uniformed employees
24-month money back guarantee
24 hour/365 day service, no overtime for contract customers
The ServAssure Dealer satisfaction guarantee
Flat rate service pricing - per job pricing, not hourly pricing
Company vehicle standards

All employees of ServAssure Dealers must abide by the following:

Pre-employment testing
Clean/well groomed
Neat
Uniformed - company uniform with identification
Photo I.D.
Positive Attitude
Be concerned with exceeding the customer's expectations
Carry a briefcase with carpet mats, price book, booties and tools
Introduce themselves to customer
Present the customer with a business card
Ask if they need to enter the home
Place a mat at the front door
Place carpet protectors on their shoes
Confirm customers needs
Diagnose the problem
Present repair price from the flat rate book
Proceed with repair if given authorization
Clean repair area when the service is completed
Present customer with a completed service ticket
Explain repair in writing and verbally to the customer
Leave the customer the old part